About you
So we can compare views across teams. Your answers save as you go.
How to score
Enter the password to see results
Story, Insights, Roadmap, Compare, Share and Manage are for the BMC Helix team. If you're here to give your scores, use the Score tab.
AI Agent Entitlement
Which BMC Helix GPT agents each licence includes. United Utilities holds BMC Helix ITSM Suite licences today. Select an agent to see what it does.
Every capability at a glance
Average scores for all capabilities. Gap is value minus maturity, so high-value, low-maturity capabilities stand out. Agreement shows how closely respondents scored. The value against effort chart and the area view are on the Story tab.
Phased roadmap
Built from the scores. Value 5.5 or above with effort below 5.5 is a quick win. Cards are ordered by opportunity: value times maturity gap, divided by effort.
How to move maturity higher
Good-practice steps for each capability, from foundation to AI-assisted. The highlighted step is the next one, based on average maturity today.
Where respondents disagree
Each dot is one respondent. The dark tick is the average. A spread of 4 or more points is worth discussing in the session.
Share before the meeting
Getting answers back
Respondents need a Claude account to open this page.
- Invite each United Utilities respondent by email as an Editor in the artifact's Share menu. Don't turn on a public link, or their answers can't save.
- Send them the link or QR code. Their answers save live and appear in Insights, Roadmap and Compare.
- If someone can only view, the Score tab gives them a submission code instead. They email it to you and you import it on the Manage tab.
Playback deck
Download a BMC Helix branded PowerPoint built from the latest scores, roadmap and discussion notes. It's self-contained: no links and nothing to sign in to, so it's safe to email to United Utilities. Test responses are left out.
Presenter guide: what the data means and how to present it
Before you present
- Check there are real responses on Manage. With none, the dashboards and the deck use four fictional example respondents.
- Look for the yellow EXAMPLE DATA badge on the data slides. If it shows, you exported too early. Never present that version.
- Export after the session discussion. Notes typed on Compare add a "What we discussed" slide.
- Rehearse from the Story tab. It tells the same story in the same order, with the sentences already written from the scores.
- Plan 25 to 30 minutes for 20 slides, plus discussion. Lock the team view before you project the live page.
What the numbers mean
| Term | What it means | How to say it |
|---|---|---|
| Maturity | How well it works today, 1 to 10. | Where we are today. |
| Value | How much improving it would matter. | How much the team wants it. Used as the future state. |
| Effort | How hard improving it would be. | How big a lift it is. |
| Gap | Value minus maturity. | The distance to travel. |
| Opportunity | Value times gap, divided by effort. | High value, far to go, achievable. It sets the order. |
| Levels | Foundation below 4, Developing 4 to 7, Advanced 7 and above. | Foundation means the basics are still going in. |
| Now / Next | Value 5.5+ with effort below / at or above 5.5. | Start here / plan and fund. |
| Later / Park | Value below 5.5 with effort below / at or above 5.5. | When convenient / not now. |
| Spread | Highest minus lowest respondent score. 4+ is flagged. | Where the team does not agree yet. |
| Licence tier | Bronze ITSM Suite (owned), Silver SM Standard, Gold SM Advanced. | What you can use today, and what needs an upgrade. |
The story in one minute
- Current state. "Your team rates capability at [maturity] out of 10 today. [Strongest area] is furthest ahead; [weakest area] has most ground to cover."
- Future state. "The team scores the value of improving at [value]. That gap is the size of the prize, widest in [top two capabilities]."
- The bridge. "[N] quick wins can start now with what you own. [N] strategic bets need a plan and funding. BMC Helix GPT agents such as [top two] carry most of it."
- The ask. "Let's agree the first three quick wins, settle where views differ, and scope a pilot."
Where to spend your time
| Slide | What to say |
|---|---|
| 3 How we gathered the scores | "These are your team's views, gathered to guide today, not an audit." |
| 6 Where United Utilities is today | Credit the strongest area, then name the weakest. Mostly Foundation is normal before an AI programme. |
| 8 Where views differ | Ask the room why views differ, and agree a position before relying on the number. |
| 11 The biggest gaps to close | "These are where the team feels furthest from where it needs to be." |
| 14 Effort decides the order | Read the four corners, then point at the top right cluster. |
| 15 Now, Next, Later | Walk the Now column top to bottom. Next needs a business case. |
| 16 Raising maturity: quick wins | Read one next step aloud to show the work is practical. |
| 18 BMC Helix GPT agents | Bronze agents come with the ITSM Suite already owned. Silver and Gold need an upgrade. |
| 20 Closing | Stop talking and agree the three quick wins. |
Questions management may ask
- How reliable are these scores?
- They are the team's own judgement, averaged. Disagreement is flagged. They guide priorities; they are not an audit.
- How do you know this is the future state?
- We used value as the level to aim for. Setting explicit targets together is a good next step.
- What does it cost?
- Bronze agents come with the ITSM Suite you own. Silver and Gold need SM Standard or Advanced. We size the pilot before any commitment.
- Why this order?
- Value and effort decide it. Quick wins prove results before bigger spend.
- What happens next?
- Agree three quick wins, scope a pilot in two weeks, and re-score in six months to show progress.
Caveats
- Say once: "These are your team's opinions, gathered to guide today. They are not a formal maturity assessment."
- With fewer than five respondents, treat any single score as a conversation starter.
- "What good looks like" measures are good-practice examples, not guarantees.
- Talk about the spread, not who scored what.
Invite list
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Manage responses
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This device
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BMC Helix capability scorecard for United Utilities. Scores are respondent opinions, gathered to guide discussion, not a formal assessment.